Términos, Políticas
y Condiciones de Uso
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Service Agreement, Refund and Cancellations.
Introduction
This Service Level Agreement between AlojatePro (“Service Provider”) and the Client sets forth the terms and conditions under which AlojatePro software services will be provided and maintained.
Service Description
AlojatePro offers an All in One Management System for the short-term rental industry. It provides modules included in its Pro & Manager Plans, as well as external modules at an additional subscription cost.
Service Availability
The user agrees to use Aloha in a manner that complies with applicable laws and does not infringe the rights of third parties. Any improper or fraudulent use of the service may result in termination of access.
Technical Support
All content and technology provided on Aloha is the exclusive property of the provider and is protected by intellectual property laws. The user does not acquire any ownership rights by using the service.
Performance Commitments
The Service Provider ensures an application response time of no more than 3 seconds in 95% of transactions.
Data Backup
Client data will be backed up daily, ensuring data recovery in the event of failures.
Security
The Service Provider is committed to maintaining the highest standards of security to protect Customer information.
Client Responsibilities
The Client undertakes to provide accurate information for the configuration and use of the service and to report any problems or failures in the system in a timely manner.
Problem Solving
In the event of serious Level 4 failures, the Service Provider undertakes to initiate corrective actions within 4 hours of the report.
Modifications to the SLA
Any modification to this SLA will be communicated at least 30 days in advance.
Cancellation Terms
The Client may cancel this agreement at any time. To avoid being charged for subscription renewal, the Client must notify AlojatePro at least ten (10) business days prior to the renewal date of the billing cycle.
Payment Clause
Payment for Aloha services will be made on a recurring basis on the same day of the month in which the subscription began (once the free period has ended). The amount to be paid will be the amount agreed upon in the commercial proposal, which will be based on a value in dollars. Payment will be processed automatically using the method selected by the user and allowed by the payment channel. The subscription will be renewed automatically, unless the user cancels it in accordance with the Cancellation Terms.
Cancellation Clauses
- Non-Payment: In the event that payment is not received on the agreed date, a notification will be sent to the Client providing a period of 10 days to make the outstanding payment. If after this period the payment has still not been made, AlojatePro reserves the right to suspend or cancel the services until payment is received in full. This suspension does not exempt the Client from the obligation to pay the amounts owed. In the event of repeated non-payment, AlojatePro may opt for the definitive termination of the service and this agreement.
Refunds
Subscription plans are offered on a quarterly or annual basis and are non-refundable. In the event of cancellation within an active billing period, the subscriber will not be entitled to any refund for the remaining time of the contracted period. However, access to the services will remain active until the end of the period already paid for.
Contact
For any questions or clarifications regarding these terms, please contact us at legal@aloha.co.
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