1. Who we are and scope

These Terms and Conditions for Payers (the "Payer Terms") govern every purchase that you make and pay for through the Aloha checkout. They are entered into between you and Aloha Systems Corp., a corporation organized under the laws of the State of Delaware, USA, with its principal place of business in the State of Florida, USA, doing business as "Aloha" ("Aloha").

By confirming a payment in the Aloha checkout, you accept these Payer Terms. Please read them, together with the Provider’s cancellation policy shown in the checkout, before paying.

2. Definitions

• "Payer" or "you" means the natural person or legal entity that purchases a Service from Aloha and pays for it through the Aloha checkout.
• "Provider" means the travel or hospitality business (such as a hotel, agency, tour operator or other service provider) that provides the Service and whose name and logo are shown in the checkout.
• "Service" means the stay, booking, tour or other good or service that you purchase from Aloha and that the Provider provides to you.
• "Financial Partners" means the banks, regulated financial institutions and payment method providers through which payments are collected and funds are held and moved, according to the payment method you choose.

3. Aloha as merchant of record

3.1 In each purchase, Aloha acts as merchant of record: Aloha sells you the Service, collects the price in its own name and issues your receipt. The Provider, whose name and logo you see in the checkout, is the business that provides the Service to you.

3.2 Aloha pays the Provider the amount due to it under the agreement between Aloha and the Provider. You do not need to make any additional payment to the Provider for the price shown and paid in the checkout, unless the Provider’s conditions expressly state otherwise (for example, local taxes payable at the property).

3.3 As merchant of record, Aloha is responsible to you for the Service you purchase, including its provision as described, with the quality and on the conditions offered. Your recourse for any claim regarding the Service, its cancellation or its non-delivery is against Aloha.

4. Price and payment

4.1 Before you confirm, the checkout shows the total price, the currency, the Service purchased and the Provider. The total price includes Aloha’s fees; no additional charges will be added after you confirm, except for those expressly disclosed in the checkout.

4.2 You may pay with the payment methods enabled in the checkout (such as PIX, local bank transfers, cards or others, depending on your country). Payments are collected and funds are held through Aloha’s Financial Partners, currently including Cross River Bank (through Modern Treasury) in the United States and Vita Wallet in Latin America, as listed on the Aloha website from time to time. The payment method provider may apply its own terms.

4.3 If you pay in a currency different from the currency of the price, the exchange rate applied will be shown before you confirm. That rate is determined by Aloha, may include Aloha’s fee and may vary according to market conditions until the payment is confirmed.

4.4 Your purchase is confirmed when Aloha receives your payment in full. If you pay in installments, the Payment Plan Terms you accept in the checkout also apply.

5. Receipt and tax documents

Aloha will send you a receipt for each payment, showing the amount paid, the currency, the exchange rate applied (if any), the Service and the Provider. Where required by applicable law, Aloha will issue the corresponding tax document.

6. Identity verification, limits and retentions

6.1 To comply with anti-money laundering, counter-terrorist financing, sanctions and anti-fraud laws, Aloha and its Financial Partners may ask you for information or documents, such as your identification, tax number, proof of address or proof of the origin of funds, especially when the amount you pay exceeds certain thresholds.

6.2 Aloha or its Financial Partners may reject, hold or reverse a payment if: (a) you do not provide the requested information; (b) the payment shows signs of fraud or of an unlawful origin; (c) you or the payment are related to sanctioned persons or jurisdictions; or (d) a competent authority so requires. In these cases, Aloha will inform you as soon as legally possible and, where appropriate, return the amount to the original payment method.

6.3 Payments must be made from an account or card held by you or by a person authorized by you. Paying with third-party funds without authorization is prohibited.

7. Cancellations and refunds

7.1 Cancellations and refunds are governed by the Provider’s cancellation policy shown in the checkout before you pay, and by applicable law. As merchant of record, Aloha handles your cancellation request and issues and funds any refund that applies; your recourse is against Aloha.

7.2 Refunds will be made to the original payment method or, where that is not possible, by another method agreed with you, in the currency in which you paid. Aloha will make refunds within the period required by applicable law or, failing that, within a reasonable period after the cancellation is accepted.

7.3 If the Service is not provided, or is provided in a materially different way from what was offered, Aloha will refund you in accordance with this section 7. Any subsequent recovery between Aloha and the Provider does not affect your refund.

7.4 Nothing in these Payer Terms limits your right of withdrawal or any other right that consumer protection law grants you and that cannot be waived.

8. Chargebacks

Chargebacks and payment disputes are handled by Aloha as merchant of record. If you disagree with a payment, please contact Aloha first so that we can resolve it quickly. Initiating a chargeback without justification may result in Aloha suspending your use of the checkout and pursuing recovery of the amounts involved.

9. Claims and support

For any question or claim regarding your purchase, the Service, your payment, a cancellation or a refund, contact Aloha at support@aloha.co. Aloha is responsible for responding to and resolving your claim.

10. Prohibited use

You may not use the Aloha checkout to: (a) make payments with funds of unlawful origin; (b) commit fraud or impersonate another person; (c) pay for goods or services that are unlawful; or (d) circumvent the verification, limits or controls of Aloha or its Financial Partners.

11. Personal data

Aloha acts as controller of the personal data you provide in the checkout and processes it to sell you the Service, collect and refund payments, issue receipts, prevent fraud and comply with its legal obligations, in accordance with the Aloha Privacy Policy available at aloha.co. Aloha shares with the Provider the data necessary for it to provide the Service, and with its Financial Partners the data necessary to process your payment.

12. Liability

To the maximum extent permitted by applicable law, Aloha is not liable for: (a) indirect or consequential damages; (b) delays or failures caused by your bank, your payment method provider or events beyond Aloha’s reasonable control; or (c) errors in the information you enter in the checkout. This does not limit any liability that cannot be excluded under applicable consumer protection law.

13. Changes to these terms

Aloha may update these Payer Terms by publishing a new version at aloha.co/terms-payer. The version in force at the time you confirm each payment applies to that payment.

14. Governing law and disputes

These Payer Terms are governed by the laws of the State of Florida, USA. If you are a consumer, this does not deprive you of the protection afforded by the mandatory consumer protection laws of your country of residence, and you may bring claims before the courts or authorities that such laws make competent.

15. Contact

Aloha Systems Corp. · support@aloha.co · legal@aloha.co · aloha.co